Are children accommodated at the hotel with suitable bedding options available?
12 November 2024
Cribs and rollaway beds are available for families traveling with children.
75 photos
KEMPINSKI HOTEL CANCUN – A Favorite Family Resort in Cancun
335US$
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Key details
About Resort
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from the beach
Perfect
9.2
9.4
4.5
4.2
Loved by Kempinski Hotel Cancun guests
"The beach was underpopulated and the service was extremely attentive."
"The rooms are quite large, nicely decorated, and very comfortable All rooms are see view which was amazing."
"The Club Level food offerings were tasty and fresh, much better than the resort we'd come from."
Amenities
Kempinski Hotel Cancún offers a luxurious experience with a beachfront location along pristine white sands. Guests can enjoy access to the award-winning
Rooms
The hotel features beautifully appointed rooms with stunning views of the Caribbean Sea. The
Dining
Dining options include the AAA Five Diamond award-winning
Wellness
Kempinski Hotel Cancún's
Location
Located in the
Highlights
Location: Located in the Hotel Zone of Cancún
Rooms: Club Seafront Room with oceanfront views
Dining: AAA Five Diamond award-winning Fantino restaurant
Wellness: Kayantá Spa offering therapies with indigenous ingredients
“This beachfront property clearly aims to impress, especially with its AAA Five-Diamond dining; the cuisine alone warrants a visit. Exclusive beach access and Mayan-inspired spa treatments add to its appeal. It seems ideal for travelers seeking both luxury and cultural immersion in Cancun.”
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Choose Your Family Room Type
Choose from a range of family rooms including doubles, suites, and special family packages with meals and free cancellations
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Show all roomsLess
Room Availability & Price Calendar
Find availability and check prices for your dates now!
Facilities
Our resorts offer tailored amenities to ensure your family’s comfort and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers an exquisite culinary landscape where guests can indulge in a variety of authentic dining experiences ranging from intimate fine dining to casual beachside meals. Each venue prides itself on unique flavors, cultural influences, and thoughtfully crafted menus, inviting travelers to savor the essence of culinary artistry while enjoying welcoming ambiances.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Features a Tasting Menu with selected dishes inspired by Mediterranean cuisine, surrounded by a warm and inviting atmosphere perfect for dinner.
Reservation
Recommended
Open for dinner, 18:30 - 23:00, Monday to Saturday.
The Club Grill
International
Ambiance
Traditional
Key Offerings
Enjoy a diverse selection of international dishes in a classic setting, ideal for elevating any evening with great company.
Reservation
Recommended
Open for dinner, 18:30 - 23:00, Monday to Saturday.
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
A romantic dining experience featuring savory steaks and fresh seafood, perfect for intimate dinners under the stars.
Reservation
Recommended
Open for dinner, 19:00 - 23:00, Monday to Saturday.
El Café Mexicano
Mexican
Ambiance
Casual and vibrant
Key Offerings
Savor authentic Mexican flavors in a relaxed environment with a selection of hearty breakfast and lunch options served with a local touch.
Reservation
Not needed
Open for breakfast and lunch, 07:00 - 17:00, Monday to Saturday.
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Enjoy a chic atmosphere with a newly designed raw bar, offering fresh sushi and cocktails, perfect for evening gatherings and late-night bites.
Reservation
Recommended
Open for dinner and cocktail hour, 17:00 - 00:00, Monday to Saturday.
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
A casual spot for families, serving breakfast, lunch, and dinner with a diverse American menu, perfect for all-day dining.
Reservation
Not needed
Open for breakfast, lunch, and dinner, 09:00 - 18:00, Monday to Saturday.
Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Local Highlights
Museo Subacuatico de Arte
9-minute walk
Underwater art exhibits and coral installations designed to promote reef conservation. Great for snorkelers and divers.
Mayan Museum of Cancun
5-minute drive
Ancient Mayan artifacts and exhibits highlighting Cancun's heritage. Offers guided tours and free admission on select days.
Playa Marlin
19-minute walk
Stunning beach known for its soft sand and clear waters. Great spot for sunbathing or taking a refreshing swim.
Puerto Madero
5-minute walk
Fine dining specializing in seafood with a vibrant atmosphere. Signature dish: grilled octopus, reservations recommended.
Harry's
6-minute walk
Steakhouse known for its upscale décor and prime cuts. House specialties include Wagyu beef and gourmet sides.
The Caribe Bar & Grill
1-minute walk
Casual dining with a diverse menu featuring local favorites. Offers vegetarian options and beach views.
H Roof
6-minute walk
Chic rooftop bar featuring stunning views of Cancun's sunset. Popular for cocktails and live DJ performances.
Interactive Aquarium
3-minute drive
Educational and fun for all ages with interactive exhibits and touch pools. Great family-friendly atmosphere.
Getting around
Interested in Special Early Booking Offers?
Secure exclusive rates for your family now!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Resort Reviews & Family Ratings
Guest Reviews on Their Family Resort Experience
Pros
Helpful staff
Clean beach
Delicious food
Room service
Cons
Room issues
Small water bottles
Guest reviews
Open reviewsQuestions of the users
About Kempinski Hotel Cancun
Is there an all-inclusive meal option available at the property?
5 January 2025
Dining options include the European Plan, and additional packages that encompass various food and beverage outlets can be arranged. For detailed inquiries, contacting the hotel is recommended.
What amenities are included in the club level experience?
8 February 2025
Guests at the club level enjoy complimentary presentations including breakfast, light lunch, afternoon tea, hors d'oeuvres, and a candy cart, as well as access to a full bar.
Can groups of more than four people be accommodated in adjoining rooms or suites?
14 March 2024
Adjoining rooms and suites are available, including a spacious three-bedroom suite for larger groups.
What transportation services are available to and from the airport, and is there a meal package option?
20 January 2025
Round-trip transportation is available for $150 USD, and the Endless Flavors package offers breakfast, lunch, and dinner at $225 USD plus tax and service charges per person each day.
Does the hotel feature outdoor dining options in light of current health guidelines?
27 December 2024
Yes, the restaurant Casitas offers outdoor dining along the beach, providing a delightful seaside experience.
Are there health and safety protocols in place for guests in public areas?
11 April 2025
Face masks are mandatory in all public areas to ensure guest safety.
Are meals included in the room rate, or are they an additional cost?
3 February 2025
Meals are typically not included in the room rate unless a specific food and beverage package is selected.
Do children stay for free if sharing a room with adults, and how does this impact room occupancy?
17 October 2024
Children aged 0-5 stay free when sharing a room with their parents, but they do count towards the maximum occupancy limits.
What is the overall size of the standard guest rooms and suites?
1 December 2024
Regular rooms typically measure 41 m² (441 ft²), while suites reach up to 82 m² (882 ft²).Next best alternative
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